DN
Dhaven N

1 reviews | Active since Oct 2009

14 Aug 2017, 14:05

FNB ....banking for 20 years but shocking response

<p>I am very upset with the fact that my Vehicle finance is being declined due to my profile showing bad and risk on FNB, Wesbank is willing to finance the vehicle but this is affecting the approval, has a FNB client with no Credit Card and a big Investment, i need to know what is the problem? Whats more dissapointing is that I am banking with you for over 20years. Please provide me with feedback this year.</p>

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Aug 2017, 14:22
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

Your complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

DN
Dhaven N's update15 Aug 2017, 12:20
Reviewer Update
Hi When will my query be attended to? I am still awaiting someone to acknowledge my query as I have raised this previously.
DN
Dhaven N's update16 Aug 2017, 14:05
Reviewer Update
Guys you have based your assessment on a wrong assumption, please look into your response and let me know if I should move my account and Investments elsewhere. I'm actually shocked of how *********** yourll are. You quoting a whole lot of jargon about Credit Act and other bull**** when your facts are incorrect.