FNB Banking Disappointing

I had to tell my employees that I couldn't pay them their wages on a Saturday afternoon as I was unable to increase EFT limits on my business account, internet banking, as I have often done in the past? They had to go through their Month end weekend without money due to FNB not being able to help. I was told to go to my branch for verification. Unfortunately they are not open, I stay in PE and the FNB person told me that I could go to OR Tambo branch as they are open? About two hours on the phone, shunted around between different "help" desks and still no help. Great work and client service after hours FNB! Thank you very much for making my mind up on where to take my medium sized but steadily growing business!