1 reviews | Active since Aug 2018
FNB BANKING APP USELESS
So FNB has upgraded its banking app for cell phones, now a samsung mini is not compatible according to the online banking app i have to upgrade my software. I did this but am still unable to download the new version of the app. Having spent most of the morning at FNB westgate (where the staff really did a great job of trying to help) the online app people tell me i have to buy a new phone to use there app. I have used the older version of the FNB app for the passed couple of years , now because they do a app upgrade I cant use there new app unless i purchase a new cell phone. I beg to ask how many other cash strapped South African people will have to purchase a new phone just to use the new FNB BANKING APP
Good day Wayne Wallace,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Wayne Wallace,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)