FNB banking app *****S money

<p>I had the misfortune of using the FNB banking app. I completed the transaction and the summary screen advised that the transaction was not successful due to a system issue. Since the OTP wasn’t requested by the transaction, I tried the transaction again again – with no success. </p> <p> </p> <p>A little while later I received incontact SMS and e-mails confirming that ALL 3 transactions had gone off my account. I immediately called the call centre and was told there is nothing they can do but I would need to complete a form and will take up to 10 days for the transactions and this is still NOT guaranteed. </p> <p> </p> <p>The situation is only made worse by being told that I HAVE to pay for the reversals… and will have to wait again for the charges to be credited. </p> <p> </p> <p>Why is FNB allowed to provide incorrect information regarding transactions on their APP and DO NOTHING to fix the situation? Surely they should be responsible for issues on their system and shouldn’t make clients PAY for the BAD SERVICE</p>