FNB Banking App, Rude Customer Service ***)

What a pathetic fin institution. I'm done and had it, will be closing my account ASAP! what started off as to what I thought would be routine ended up where I couldn't even lodge and online complaint, their site offers a complaint option which i followed to the letter and refuses to accept my cellphone number with no spaces or special characters and is the only cellphone I've had since I can remember. However this leads to me closing this account...

I've encountered a problem with the banking app on my phone today. I usually login Biometrically and today it prompted a password - which I had forgotten - to login, i reset the password and followed the prompts to no avail I was blocked out from the App. I then contact the help line on *** and got through to a lady I'm unable to remember her name but was rude, interruptive and generally had a demeaning attitude on the phone to such an extent that I requested to be helped by someone else and she disconected the call. I am in the process of looking into closing this account with immediate effect. I have no reservation in taking my business elsewhere. In fact I am going to do just that. I thought I'd just put it on record here for you to digest as to a reason why...