1 reviews | Active since Oct 2018
FNB Banking App / OTP Disaster!!!!!!!!!!!!!!!!!!
I accidentally reset my phone to factory settings. All apps have been successfully restored except FNB. I keep getting a message that my username is incorrect when it is very much correct. Because my app is not working - I cannot make any payments online. My phone was delinked from my profile - BUT - I am no longer receiving OTP's - so cannot make any payments either. What the actual heck is the problem though.?!!! I dont understand how something so simple is the most complicated issue ever. No one knows what the heck is going on and I am told to restart my phone, re-install the app - typical freaking IT response. I have done this three times and I swear if I am asked to do it again - I will seriously lose my cool. Get your act together FNB - this is ridiculous. Will you be paying the interest on my accounts that I cannot pay?!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)