Fnb banking app issue

Can the fnb digital team prioritize urgent queries. I am an account holder and i havent been able to make payments on the app due to being requested for location. i have contacted the team of bankers who tell me to contact the digital team is only available at 8 am instead of them escalating the matter and then now i had to find time again to make contact the team of bankers and the digital team and was given directions on how to switch on my location then go in and out the app etc in order to make payments, and i told the consultant i've done all that, yet he still wanted screenshots in order to escalate and i told daryllin that it was such a mission coz next thing if i don't communicate on the chat within minutes the chat is ended and i have to wait in queue, ask to redirected to digital which will take longer instead of being assisted by same consultant. As i'm doing all this he ends the chat coz i was inactive for a few minutes and i was back to square one having to do manual payments or having to find a computer to do online banking, again how tedious is this when the app is supposed to be the convenient option. The new way of needing location was not communicated or explained and i don't see how giving my location is 'safe' or used as a safety measure. Can this issue be resolved coz i have tried several times to 'fix' this to no avail and change my settings and log in and out of the app. And this is the same device i've been using for the past year and and i've had no issues before making payments