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Dean M
1 reviews | Active since Jan 2016
12 Dec 2018, 15:27
FNB Banking App - How can we not help you !
Hi,
So I get a new phone, download the FNB Banking app, log in. Get told the device is unverified. Ok, follow instructions, go onto website, cant verify the phone on the website either. Go into the branch, sorry we cant help !. You need to pay someone R 300 to get it working. Ask them how will i know that its working ? Well you have to go and check !!! So I cant verify a device apart from doing a transaction ??????? Come on, please stop advertising that you can help someone if its a complete sham !
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FNB (First National Bank)'s replyOfficial
13 Dec 2018, 08:28Good day Dean,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Dec 2018, 08:28
Official
Good day Dean,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)