1 reviews | Active since Mar 2017
FNB Banking App - Device blocked due to updates
<p>2 days ago I discovered my FNB banking app has been updated and my device (Nokia Lumia 920) no longer supports the app. When I tried to log onto Online banking on my phone, i kept being referred back to the app. I called FNB today only to be told that due to the updates, the app no longer supports my device. The only solution is to log into my pc for online banking - which I find rather absurd! In today's modern world, banking should be accessible on your mobile as we don't always have access to pc's. Furthermore I was not informed of these updates prior, someone made that decision for me. If I had the option, I would have said No - afterall the app is meant to have basic banking accessories. Even when i called the call centre agent simply couldn't give me a solution. I requested to speak to her supervisor and I held on the phone for what seemed like a life-time till I dropped. So how can FNB help me? By downgrading the banking app update and allowing me access to the app! Disgruntled customer</p> <p> </p>
Good day Ms. budle-belinda-mdluli
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. budle-belinda-mdluli
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
