FNB Banking App and services terrible

<p>I've had so many issues since I was forced to download the FNB Banking App or I won't get EBucks rewards. Whenever I load or pay a new beneficiary with online banking I need to approve the transaction on my FNB Banking App in order to finalise the transaction. It takes me up to 20 minutes at times to get a payment done as it says no internet connection...but I'm still receiving whatsapp messages...so I have internet connection!</p> <p>On the 28th of July 2017 my atm card was ****** at the FNB Flora Centre Branch. I cancelled my card straight away on the FNB Banking App thinking everything is fine. About three or four minutes after I cancelled my card I received a message confirming that R2400.00 was withdrawn from my account. Today I was informed by FNB ***** Department that my claim was rejected because I gave my card and pin to my son to draw money. But the incident took place afterwards and if the Banking App worked on real time and was efficient the *****s wouldn't have been able to draw money from my account as I cancelled my card straight away. No I have to accept a loss of R2400.00 because of an App that is giving constant problems and I can't delete it other wise. I want answers</p>