FNB Banking App

What a nightmare to delink my app from online banking! Almost half an hour with the call centre agent to answer 3 rounds of security questions. This is even after verifying myself using the first 3 automated questions before being connected. Some of the security questions are about debit orders that do not appear on my FNB Account!! Why do you care?? Now I need to gather my life history before calling FNB. Come on now. Why is the delink tab not even on online banking?

I had to even tell the FNB agent where my phone that I was using was? Again. Why do you care? Im about to make an urgent transaction and cannot proceed. You are blocking me from transacting without this drama. MAKE BANKING SIMPLER (yes keep it safe) but not this way. Now I need to go to a branch to verify my identity.... Wish I never linked the device to start with. This is a joke