MG
Marc G

1 reviews | Active since Jun 2016

26 Jun 2016, 15:37

FNB : BANKERS OR ****ERS

<p>I have been into the so called bank twice to up my payment limit with no success. First they argue with u in front of other clients about what u can and what u can't do on their ONLINE BANKING APP. Then the consultant has to phone the online department and they tell u that u must use your PC and not your APP. Can't see the difference. In the mean while your loseing money at work for the second day in a row. And to finish it all off u are then told that it will be up to scratch in 3/4 hours.BULL**** STILL WATING. I think it is scandalous that u can deposit YOUR HARD EARNED MONEY with ease but battle to get it out from one of our TOP bank in our glorious country </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2016, 07:03
Official

Good day MARC1GTI,

Please accept our sincerest apology for the delay with your request. Your details were escalated to Online banking who will be in contact with you and provide you with detailed feedback.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 949239.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply27 Jun 2016, 07:04
Official

Good day MARC1GTI,

Please accept our sincerest apology for the delay with your request. Your details were escalated to Online banking who will be in contact with you and provide you with detailed feedback.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 949239.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)