FNB bankers not trained and waste my time

I logged onto the FNB secure chat. Vivian Maluleka, the banker connects. I had already posted my query before she connected. 5 minutes later she posts that she needs a moment to read my query. This is wasting my time. 2 minutes later she posts that she will have to speak to her superiors I must just be patient. Clearly she is not adequately trained. Now I have to have my time wasted because FNB have failed to train the bankers answering the phones. I have now been waiting 15 minutes after she connected. I don't have time to waste like this.