DR
Duncan R
1 reviews | Active since Feb 2011
05 Jun 2019, 13:26
FNB bankers ***********
Edward Phuzi wasted 1 hour of my time trying to get my device verified. He promised he would escalate the issue to Simon his supervisor and he would get back to me within half and hour. Half hour has passed with no reponse. He also wasted 23Mb of my mobile data insisting that i remove the app from the device and re-install it. He assured me this would work. It didn't work. Clearly your team of bankers that I pay to use are not adequately trained to help customers.
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Replies (2)
FNB (First National Bank)'s replyOfficial
05 Jun 2019, 15:05Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply05 Jun 2019, 15:05
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
***
DR
Duncan R's updateReviewer Update
05 Jun 2019, 15:10Another automated response from a machine.
DR
Duncan R's update05 Jun 2019, 15:10
Reviewer Update
Another automated response from a machine.