FNB bankers are not empowered to help a customer

I just amazes me how little empathy a company like FNB have for a customer. I think machines could do a better job. I hope FNB start closing their branches too like Standard Bank is doing because the people working at FNB can't help. They just say that is how the system works. They even agree that system doesn't work properly but they are powerless to do anything about it. Their systems are probably designed by some geeks that have no clue about human interaction. You may as well get rid of all the people that work at FNB and let the system do the job.