FNB Banker should stop making assumptions

I sent a request online to request a call back regarding the Commerical Property Finance -> Property Investors -> Residential Property Investment.

The initial phone call I received from the consultant (Rozanne) informed me that what I'm looking for does not fall under Commerical Property Finance then she forwarded my contact to a Premier Bank. I'm not sure why. It seems the website's path is not the same in reality.

I was expecting a call from this Premier Banker (Hugo van Greune), however, I only received an email saying if I need to apply here are the documents he needs and I need to fill in a form. I'm well aware of the document required for an application, and this is not what I'm looking for!!

People should stop making assumptions about what a customer is looking for. I requested a call back from Hugo, but that call never came.

What I expect: A qualified consultant, who does not make assumptions, to contact me whereby we could discuss the different options available for what I really wanted to achieve.