FNB BANK YOUR CHANGE CANCELLED FOR DECEMBER 2023 WITHOUT NOTIFICATION TO CUSTOMER

I am a FNB Private Wealth Client. FNB has the option on your Savings Account to Bank your change every time you swipe you Fusion Card. In the month of December I noticed that I was not getting any savings on my account via the Bank your Change Feature which is activated on my account. I called FNB to question why no change has been banked for December 2023 as I swipe my Fusion Card numerous times during the holidays. The service advisor told me that my card was unlinked for this feature and that they would relink it now for January 2024. I asked the question as to why it was unlinked and she could not give me a direct response just that it would be relinked now in January 2024. I have swiped my card over 100 times spending huge amounts of money in December 2023 and I am now being told that there is nothing they can do. This is not fair and I would like to get a proper explanation as this is unacceptable as to why FNB would unlink my card during the spending season.