FNB Bank, unhappy!

On 04 January 2026: I made a direct payment from Woolworths app of an amount of R4034.04 from my personal credit card. This was a settlement amount so I can close the account. 19 January 2026, I emailed Woolworths to check on why payment was not reflecting in my records. They inform me that they need a proper proof of payment so they can allocate this record. There was so much back and forth communication and they insisted on proof of payment NOT a statement or transaction history. I then decided to just dispute this payment. 28 January 2026, Since I cannot get a proof of payment from a credit card I log a dispute to reverse this payment on the FNB app 30 January 2026 I get an email from someone FNB Card*****Dispute with an attachment of the credit card statement. I respond to that email and ask him that I want a REVERSAL, not the statement. He responds again with another email still not showing that he/she understood my request. On 8 February 2026 I reach out to my private banker 09 February 2026 I complete a hardcopy of the dispute form and send to my banker Till today the amount is not reversed by my bank and Woolworths also did not allocate it. I am really unhappy now with FNB and what exactly is the point of paying so much bank charges if I have to struggle so much with my money??