FNB BANK SUCKS AT CUSTOMER CARE... 'How can we help you ?' my ass....

The biggest lot of chancers around. Since the beginning of time.... My account is always in a mess!!!! Purchases are never cleared, always 'RESERVED'. I think this is their way of ****ing you over.... Balances sms'ed to your phone is incorrect. I ROLL MY OWN MONEY JUST TO TRY AND HAVE SOME CONTROL OVER IT..

So every transaction I do... "R150. 00 reserved for purchase at ABC place, using card 1234, balance available R1000. 00"

R100.00 reserved for cash withdrawal using card....... Bal R900

Right, so after my final debit order from vodacom goes off. R179

I take the balance of R721. 00 and transfer it to my Fnb credit card. Days later the RESERVED AMOUNTS (R150 +R100) goes off the account (REMEMBER THE IS NOTHING IN IT, I TRANSFERRED IT TO THE CREDIT CARD)

SO NOW I ASK THE QUESTION, *** HAPPENED TO THESE AMOUNTS BEING RESERVED??????

MY BRAIN IS WAY TOOO ****ING SMALL TO UNDERSTAND THIS...

I know that I need to pay bank charges, which I do, its auto debited. I DON'T WANT ANYTHING FOR FREE, BUT STOP TAKING MY HARD EARNED MONEY... JEEZ

This empty account then goes into a NEGATIVE amount, I get messages... Your account is in excess, please rectify immediately to avoid FNB dishonoring payments

***???? Further to all this ****, R120 is added daily, until I pay up the account.

YOU GUYS ARE A BUNCH OF *******S.

I've been trying to get this resolved for years I've shut up... With absolutely no help. Timothy assisted me about 3 weeks ago, this idiot listened to me 'understood!', went ahead done tge reversal of charges for ONE MONTH ONLY! After I ****ing told him I wanted the account to be reviewed in totality. IN TOTALITY.... what is so difficult to understanding?????

So again I make contact... Mobile banking app, THIS IS A GROUP OF PRIVATE BANKERS... THE BIGGEST **** UNDER THE SUN. THEY END YOUR CHAT AFTER 2 MINUTES... SO YOU HAVE TO TELL THE SAME STORY OVER AND OVER AGAIN. I ended up sending screen shots of my chats, asked them to get the ****ing call recording between myself and Timothy., left my number with one of them to call me, well guess what... A week later and there's been no ****ing phone....

FNB, HOW CAN WE HELP YOU.... A LOAD OF BULL**** I TELL YOU......

I'M JUST GOING TO CHANGE MY DEBIT ORDERS, YOU CAN GET ALL YOUR MONTHLY REPAYMENTS, CREDIT CARD, LOANS, WHATEVER THE **** I OWE YOU., BUT I AM ****ING OFF. I DON'T HAVE MONEY, YOU CAN SEE THAT ON MY NETT WORTH, NOT THAT IT HAS ANYTHING TO DO WITH YOU, BUT YOU STILL TAKE FROM ME...

I'M DONE, YEARS OF ****.... BANKING OMBUDSMAN IS MY NEXT RESORT!!!!!!