FNB Bank *****s money from unsuspecting clients even when the clients arent happy they only take, take take without resolving issues

1. My account was migrated to private clients without my permission and accumulated charges as there were transactions by FNB on its own, I never used the private clients card. FNB deliberately moved my account back to premier credit card with inherited charges from private clients card, and expect me to pay those charges. 2. FNB recovered monies from my cheque account when no funds found in the credit card, and left my cheque account in arreas which they make me liable for in return. 3. I raised the issue with the ombudsman, yet the bank is still charging me while we're both waiting for the ombudsman to resolve the matter, why? 4. It is clear to me even if clients are not happy, FNB doesnt care all they want is profit even they made a mistake on their side, what kind of greed is this? I regret the day I joined FNB shame!!