FNB Bank service

Pathetic and impossible to get any satisfaction in ***** Department. The staff are unable to assist you but only get told your account has been blocked due to suspicious *****. They give you a telephone number which you are meant to call back on, just to get a message "The subscriber you have dialled is unavailable, please try again later" after waiting 15-25 minutes waiting to speak to an investigator!! This is such poor management, they block you without informing you of their intention. There is no direct phone to speak the the Investigator from Secure Chat, And they also can't tell you why your account is blocked. Surely this is not good banking practice. I have been waiting for 4 days already to speak to this investigator on the phone, I have also sent in a request via Secure Chat asking that this lady calls me back after wasting 25min of my airtime in waiting to speak to someone in the ***** department

Just to be told that they can't assist me because they do not have access to that info so how can a client who has a blocked account sort out the issue if you do not even know why it was blocked in the first place!!