Fnb bank poor service

Hi Peter my wife and I went to the first national bank in cape gate on the Friday the 1st we spend more than 2hrs in the line which was to understand due to covid but very unhappy because I spoke to 3 of the staff that comes around to ask wat u cmg for and how we can assist u but the 3rd staff member that came to us ,we explained to her also that we just coming to do a reversal and she some people behind us was also coming for the same reason and wat she did she rather took white people out of the line behind us also that's coming for the same reason, I find that first national bank cape gate white people r very ****** and it's a shame to c that ****** is in a working place where dealing with people ,we rather left because we waited so long and wat the staff was doing then would take longer,we phone the bank consistently and spend more than R120 airtime and when the eventually answered the phone fnb call center would hang up, knowing that we in difficult times I cant c how bad such a big company can put ****** people in charge and a call center just cuts u knowing that u go threw so channels holding on listing to a machine still cuts u when u speak to them ,bad service really sad