EP
Elmarco P

1 reviews | Active since Dec 2017

02 Oct 2021, 11:35

FNB Bank of the Chargeables (Ex-FNB Employee)

As as n previous FNB employee it is really disappointing that FNB as gone from a customer service oriented bank to a bank that will charge their customers for using their products. FNB claims to be a bank a innovation and "#bankofthechangeables but the only thing they innovative about them is finding ways to charge their customers. Over the cause of several weeks it has been a mission to get charges reverse, which were charge by the bank for them not honouring my debit orders. Now I am being charge for card purchase that were process when there was tactical no money in my account, which stem from a unauthorised debit order which I disputed. These card purchase were done when there was money in my account but due to the fact that FNB process the card purchase after the unauthorised debit order I am liable to pay charges which were not my fault.As a person who used to be a proud ex-employee and till this day people still think I work from the bank and ask me for advice, which I normal gave. Well it is time for change and to move on from FNB.

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Replies (1)
EP
Elmarco P's update04 Oct 2021, 11:30
Reviewer Update
I just would like to thank the FNB complaints, especially "Primrose" for the manner in which my complaint was handled. It is really appreciated.