FNB Bank Not that Innovative nor Helpful as they claim

You call yourself the most innovative bank in the world but its been year trying to get help and understanding on why is my profile reflecting under debt review whilst i have never been under debt review. I have been confirming this information with over 5 credit bureau's but all of them confirms that I'm not under debt review. Where did FNB get this information and why is it only your system reflecting that?. Standard Bank granted me a Homeloan offer in June 2018 so how can if I was under debt review would they have given me a home loan offer of 800K I have called the debt review call centre ********** since March 2018 with no joy, All the time when i call them their system is down they cant check whats the problem. I have been calling the whole of this week but looks like the ladies that works there are in party moody its either its noisy and eventually calls get dropped before u can even give them your credentials. You are going to loose me as a customer and any of my close family members that holds the accounts FNB. But before I close it I want this matter be fixed so i can leave in peace. There is nothing innovative about FNB you just same as Beep Bank.