FNB BANK - NOT Helping, NOT Caring.

I have a query, which i have contacted the debt review dept for. they referred me to the card legal dept who referred me to yet another dept. I have emailed the query on instruction from the guys at the call center, I have left emails at "the right" dept based on the information i was given by FNB themselves.... I have also left messages and have been on hold for more than an Hour where now one cares enough just to pick up the phone and help. I have also been to the branch in GroveMall and guess waht, they cant help me and say I have to speak with the call centrre. WHY IS FNB MAKINING IT EXTREAMLY DIFFICULT TO GET HELPED? I already know whats going to happen next - NO one will care to answer the line that is on hold for more than an hour, and someone at complaints dept will call me based on my Hello Peter review, then they will "apologize" and "escalate" and make the website think the bank is quick to answer bad reviews when all they do is close the query and not actually resolving the issue in the first place... Waiting for your call....