FNB Bank is not what it portrays to but rotten

After I was ****med of money from my business account, I immediately called Fnb business ***** department and report the matter wherein I was advised to open a case and send the case number with other supporting documents, this I did on 27 May 2021. Since then, there was no acknowledgement of receipt for the submitted documents until I wrote an email to the recipient Aphiwe and she never responded even to such an email. On the 9th June, I lodged a complaint online and then on the 10th, I then received the acknowledgement of receipt, long after I submitted the documents, and then a phone call from Aphiwe who just indicated that my matter is under investigation, and when I asked how far, she just said we are waiting for the other where the money was deposited to respond, you could hear that she was starting to work on my case the same day. What disappointed me further, was receiving an sms from the complaint resolution division indicating that my complaint has been received and someone will urgently call me to understand the details of the complaint and to resolve it, and till to date such call was never received except from the very same person I was complaining about who never even mentioned anything about my complaint but pretended to giving me update on my case. It is clear that Fnb business section has no intention to assist me and probably are working with the ****med to de***** their clients, I am saying this based on the treatment, unprofessional service and lack of appetite to even attend to the complaint I lodged. With this kind of service, it is clear that I would not recover my money as it looks like there officials within the bank working with this *********.