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Palesa M

1 reviews | Active since Feb 2025

04 Feb 2025, 12:31

FNB BANK FUNERAL CLAIM NIGHTMARE

Worst service ever. My father just past away. He had a funeral policy with liberty. Which we had to claim at fnb as told by liberty. Traveled 1hr30 only to be turned away by fnb that he doesn't have a claim with them. Called liberty then was told to go back to fnb the following day. Liberty instructed fnb employee on what to do. As daughter i filled in the form as my dad always told me i was da beneficiary. A week later after i made a follow-up on the claim they told me my mother was the beneficiary but they never bothered to tell us when i went there. I went back for the third time again with my mother. She filled out the claim. Again fnb did not know what to do and i had to tell them what to do as this was my third time at this. Again after a week... i called to make a follow up and i was just told that there is no claim on my fathers policy. My father passed on 18/01/2025. We started this claim on 20/01/2025(told theres no policy). Again on 21/01/2025(after a week told was not beneficiary). again on 29/01/2025 (after a week again told theres no claim made. No reference. That my mother must claim again. My mother is mourning. Then she must travel 1hr30 again. With what money. We held the funeral without this claim. Fnb didnt help us. We are now financially ruined because of fnb. This will be the fourth attempt at this policy claim. Traveling 1hr 30 to this bank. In the mean time traditionally my mother is not supposed to be gallivanting. I mean all other entities paid. Except for FnB. Banking with FnB Bank was the worst decision my late father ever made.

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Replies (3)
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Palesa M's update04 Feb 2025, 12:54
Reviewer Update
I must also add that, no fnb employee knew what to do with the liberty policy claim. No training given at all. And when you call the claims department , the system is designed to discourage you. as you will hold for a very long time until your airtime runs out before you get assistance. I truely hope my dad was the only one in this policy because i cant imagine going through this nightmare again. I dont recommend liberty and fnb. They dont deliver.
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Palesa M's update04 Feb 2025, 20:58
Reviewer Update
The thing that hurts da most is the realization that the guy at fnb probably didnt process our claim by mistake. But he was not careful because he looked at us and felt we are poor and insignificant to be careful with our claim. It was clear that they did not know wat they wer doing because they all said it was their first time doing a claim for another entity. I told them that the policy belongs to liberty but they said the payment is done via fnb. And still no one understood how to process the claim. When my dad took out that policy, he wanted to make sure his wife would be ok after the funeral. But No. That was not the case. She was classed as poor and not important enough to assist. FNB( first national bank) and Liberty truely put salt in what was already a difficult time. After we filled da form ,da guy at FnB Vryburg Branch his name Kabelo told my mom that the lady at claims says they will process the papers quickly because it was an already existing claim (as i had made the claim before i was told i was not the beneficiary)( that they have been waiting for the correct beneficiary). I asked them why they never gave us any feed back with any of those claims. That for us to get info, i was the one that called back. They claimed they sent sms's but thats a lie because we never received them. Whom did they send it to. To the decease phone? FNB and LIBERTY would never do this to the rich. But to us that are financially challenged they did. Because we dont have a voice. They amount of anger and hurt i feel is immeasurable. I will never look at FnB and LIBERTY the same. What do i say to my mom. That my dads policy has been ****** by Fnb and Liberty? That she has been cheated by so called reputable companies. That she will have to run around like a headless chicken to get whats rightfully her's. Go loan money to again go fill out yet another claim form. To probably be told theres another problem because clearly theres no training to staff with regard to other party claims. I loath FnB and Liberty. Especially the branch at Vryburg.
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Palesa M's update04 Feb 2025, 21:13
Reviewer Update
The amount might be small to many. But when you don't have it. It puts food on the table.