AR
Ayesha R

1 reviews | Active since Jul 2022

04 Nov 2022, 11:55

FNB BANK DOES NOT LIVE UP TO THEIR VALUES: pride, accountability, innovation, Ubuntu and respect.

In May 2022, numerous payments went off from my bank account without my knowledge that i did not make myself as my account was hacked. I did not get any sms notifications from First National Bank that these payments are going off in the amount of R44,200 and not get 1 phone call from First National Bank asking if i am the one making these payments as other banks do if they see unusual transactions. I have gone into the bank several times to reverse the payments and i had no assistance in the bank they kept putting me through to the ***** line and just block the accounts and said that the reversals cannot be done. First National Bank was of no help and my account was *****ed by other First National bank account holders. Then I receive a indemnity form from First National for me to sign that I am being held liable and only an amount of R5,600 was saved. How does First National bank do this to their clients if one was *****ed by other first national bank account holders and not take responsibility and leave your client in distress. I refuse to sign the form and First National Bank should pay my monies lost back to me, i have also lodged numerous complaints and they do not get back to you. First National bank refuse to take responsibility. I DID NOT MAKE THESE EFT PAYMENTS and FNB allow their clients to be *****ed.

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