Fnb bank devices

Morning Peter I purchased a Conix 1 cell phone on 2018 from Fnb promanade Mitchell's plain I went into a arrears bc of job retrenchment they blocked my device but I paid them in full soon after that they blocked the device and when I went in to the bank to phn the device department they gave me wrong unblocking pin they said they would replace it ,which they didn't, i then had the run abouts up and down spending alot of petrol and hours in the bank waiting to phn the device department then eventually a nice young gentleman assisted me and resolved the matter I however received the device but no memory card or screen protector, I then found myself once again up and down to the bank sitting for hours at the bank,eventually after all that I spoke to the manager of the device department (Martin kuamyavo)and was also of no help and his response is that it's not a must then they dont give those accessories but I told him when I purchased the phn I got all those accessories and it's not my fault they gave me wrong pin and why should I have to repent for their mistakes and it clearly stipulate on the back of box that its free and why do u advertise the device wit all of this,I hope that they will resolve this matter wit me as it's not Wright wat they doing to the client then they should not sell products and manipulate the clients knowing the client spends all this money its really sad and not fair to me or anyone hope fnb will resolve this matter wit me and to the rest of the clients