FNB Bank Complaint

I have been trying to close my FNB personal cheque account for the past few weeks.I am no longer using this account and the charges are high. I have gone to the FNB branch, where they sent the request to cancel. I have also spoken to a consultant on the phone, who escalated this and gave me a reference number. After weeks, this account is still active and incurring costs.

Even more frightening is that when going onto my online banking profile to check it the account had been removed, i noticed a new Loan Account which has been added to my banking profile? I have not signed up for any loan or approved any loan. How does FNB have the right to add this to my profile without my knowledge and consent? How can FNB make me liable for a loan i did not request?

It seems impossible to resolve any of these matters with FNB. FNB have made it as difficult as possible for their customers to talk to anyone who can give answers and take action on your requests or complaints. We continue to pay the charges on these accounts while they are incapable of action.