FNB Bank City

Today I was ready to close my account as i felt like I was not taken serious by FNB.I went to 3 branches and no one could help me receive money from abroad, as i was told that it's done on online baking only at this other branch.Today I woke up and said i am done with FNB.I went to BankCity branch as i was told its the head office.I was very frustrated all I wanted was to close everything I have with the bank.I was welcomed by a young lady at the door called SARAH MODISE I told her that i want to close my account and i was very angry, she calmed me down and said sir what's wrong can i please help you solve your problem. I told her No am not fine and explained my long story and she said "Please give me 10 minutes to help" I said to her if its not sorted now here becouse you want to waste my time again am going to write a bad review about FNB and i will include you.she said it's fine becouse i know i will help you.In less than 5 minutes I was helped by a humble soul and she even taught me lot of things that i did not know.SARAH is the best and today I am still a client at FNB becouse of her. She knows how to calm herself and take the blame of an organization even though it was not her fault.Thank you FNB BankCity