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Precious M

1 reviews | Active since Oct 2017

06 Jul 2018, 23:09

FNB Bank Charges

Howcome i keep having abnormal charges. Last month I had charges for items paid while there was no funds in my bank account(apparently), and its R110 per transaction. Shouldn't the card decline? Now this month i have got bank charges worth R700. This can't be right really?! I am so unhappy because i have been with FNB for a couple of years now and this has never occured.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Jul 2018, 08:29
Official

Good Day Precious

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

PM
Precious M's update11 Jul 2018, 01:35
Reviewer Update
Thank you FNB for attending to my complaint and helping me understand what occurred. I appreciate it
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2018, 09:51
Official

Good Day Precious Mabunda ,

Thank you for your feedback.

In future kindly contact Premier banking as they will assist you almost immediately with anything.

We do apologise for the frustration this has caused you.

Regards,

Client Experience Team

Email address: ***

Tel number: ***