zG
zenzo G
1 reviews | Active since Jul 2015
12 Mar 2016, 08:34
FNB bank charged un authorised
I lost my premier card and when applying for a new my account was elevated to private clients. Received a call from call centre to \align\" my accounts to save costs..next thing my credit card was also changed to private vlients. I went to the branch and requested that acvounts be changed back to premier, its a month now my credit card hasnt been changed. I DONT NEED THE PRIVATE CLIENTS ACCOUNT. I dont want the extra charges and it seems FNB is seeking to profit at all costs regardless of my needs."
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FNB (First National Bank)'s replyOfficial
12 Mar 2016, 08:39Hello zenzozz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Mar 2016, 08:39
Official
Hello zenzozz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 887356.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)