FNB BANK ***** - BUT NO ONE WILLING TO ASSIST

On 25 December 2023 i paid R1000 into my FNB credit card account. on 27 December 2023 FNB took R260 out of my account which NEVER REFLECTED i the account i then noticed that the R260 was reversed but again NEVER been received back into my account. on Friday 5 January 2024 i contacted FNB to find out what is going on . your staff are ****** rude to say the least. i called in the first time to get a lovely lady who transfereed me to premium banking , the rude woman wouldnt allow to me to finish my sentence even after the numerous times and efforts in my stating can i please finish she just went on and on asking how much , how much and i kept saying can you please let me finish. it got to the point that i put the phone down! i then called ***** line no one even bothers to answer the call.

Now let me add this is not the first time money has been taken out my account and never appearing in the credit card. the last time it was R1000 then it was R100 now its R260 when i called in about the R1000 only when i threatened to lay charges of ***** and go to the police suddenly the money was released and showed up.

i am not sure what ********s you have working at FNB but i am now tiered of money going missing out of my account and when you try report it its a major cover up up as no one can tell me where the money is or what happened to it or you have staff that dont have a clue what they actually doing.

i called in again then spoke to a guy Sipho and explained the whole issue again he then says its a collection issue, now please tell me how is money going missing out my account debited and never appearing in my account untill i make threats a collection problem.

i have now had enough of FNB *****ing money and i will be closing m account , i will also be going to lay charges at the police as now is see the reversal is gone after Sipho told me it was pending now its gone. and still no R260 show no trace of where it is where it has gone nothing.

this better be sorted and better be sorted today !!!!! i shall forward the case number once i have it as i am not going to sit back and allow money to go missing and staff not wanting to assist to find it .

pathetic bank and Service.