SS
Salmaan S
1 reviews | Active since Dec 2018
07 Dec 2018, 12:43
FNB Bank
Service provided to a premier banking customer is 3rd graded. The customer service officer doesn't even have any idea or information about the services provided. Spend 3 hours of time speaking to *********** people who do even have the courtesy to inform/clarify things or call back.
The issue was to activate international transaction facility on my debit card. I was asked to call CRF department/ Forex/Card Service and only after spending 3 hours they figured out the problem. Hats off FNB for hiring such *********** people.
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Replies (1)
FNB (First National Bank)'s replyOfficial
07 Dec 2018, 13:53Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Dec 2018, 13:53
Official
Good Day,
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***F.
Again I apologize for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)