TM
Tiaan M

1 reviews | Active since Nov 2015

16 Dec 2015, 08:55

FNB Balance vs Available Balance Break Issue

Hi,<br> <br> I have received no useful feedback from FNB regarding my last query with them about their continual difference between my actual account balances vs available balance issue on my accounts with them. It is terrible that FNB can't provide a basic service like ABSA where if you make a payment, it immediately gets reflected on your statement online...the delay in waiting for merchants to bank with FNB can sometimes take up a week just to get it on your statement. If you can immediately send me an SMS to acknowledge payment, then surely you can immediately do so on my account statement as well. This always causes me to be either outside my budget or just clueless as to how much cash I actually have in my account.<br> <br> When I officially lodged this complaint number on 22 October to [Email Removed] I received query number 793911 , but never heard anything from them. I followed up again about 2 weeks ago...no response. <br> <br> I am thinking of just moving to ABSA, as at least my basic banking needs can be catered by them.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Dec 2015, 09:07
Official
Hello Team_Soldier,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)