Fnb BAF call Centre a circus

I tried opening a new business account online and was contacted by FNB BAF call center. The documents requested was forward to fnb as requested. This took a more than a week to be resolved. They requested that I sign mandate and kyc documents which was then submitted multiple times. I even had one of their agents confirm that he has received the documents I sent as requested but still nothing is done.

I called this call centre repeatedly more than 3 times a week to find out what is happening but they are so unprofessional that they would put you on hold. For 15 minutes only to get back to me and tell me they going to fix the issues. Which hasn't been fixed to date since 31 January. I don't even receive any calls after the 3 business days as stipulated. I'm wasting airtime on constantly calling in. I have a business that runs on profit and that profit won't be able to make it to my account, and my staff wont get paid. Because of the incompetence of multiple staff members at this call centre in question. I even walked into a branch and a FNB teller advises me that the fnb call centre is not on par with SLA. I wouldnt recommend anyone to open a business account with fnb online. Not even to my enemy. It's just pathetic