WM
William M

1 reviews | Active since Feb 2014

10 Apr 2017, 10:41

FNB BAD, VERY BAD AND DISHONEST.

<p>Monday morning 8;30am at my office in Aston Bay, I received a phone call from a supplier. The courier was at thier premises in PE to load a piece of CCTV equipment but they required a R550.00 adjustment to my payment before oit was released.</p> <p>Knowing immediate payment by EFT is not always immediate, I said I would quickly go to the central FNB ATM and lodge cash. I would lodge a extra R20.00 that would cover the cash deposit fee froma ATM.</p> <p>I drove the 4kms to the kiosk that holds 3 ATM's The rood was discusting and all ATM were out of order.</p> <p>Then drove to Chjeckers centre, The ATM did not take cash deposit.</p> <p>It wa now about 9;00. I asked the couroier to wait, I wou;ld go to the Branch at fountains Mall, some 4 kms away. I was advised I would be charged waiting fee by the Courier. I agreed,</p> <p>Arriving at Fountains Mall, all ATM's were out of order. "A Notion wisw pprobolem"</p> <p>Having no choice I decided to make the cash lodghemnety at the cashier. It was now 10am and there was ONE teller open with all shops around the Mall doingh thier weekend deposits. I waited 35min,.</p> <p>I was then told that the cash deposit would attract a R40.00 cash lodgement fee. I asked if I could pay it and requesta refund. "no".</p> <p> </p> <p>By this time I am fed-up. What started out to be a geat day... FNB YOU BAD NEWS.</p> <p>YOU SHOULD REFUND ALL CLIENTS WHO HAD TO USE TELLERS INSTEAD OF ATM CASH DEPOSIT FEES, THAT ARE MORE THAN DOUBLE.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2017, 10:55
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)