FNB bad to worse

FNB GOING FROM BAD TO WORSE , JUST LAST WEEK I HAD AN ISSUE WITH SERVICE , I AM IN THE BANK AT THIS POINT , I HAD A TICKET AND WAS CALLED UP, BUT THERE WAS A DOCUMENT THEY WANTED BUT WOULD NOT LET ME PRINT OF THE PC, I REP**** I GO TO POST NET AND PRINT QUICKY, SHE AGREED, I ASKED DO I NEED ANOTHER TICKET, SHE CLEARLY EXPRESSED IT IS NOT NECESSARY, WENT TO POST NET CAME BACK, LADY WENT ON LUNCH, I ASKED THE LADY NEXT TO HER IF SHE CAN HELP ME SHE, AND SHE MAINTAINED I NEED A NEW TICKET L, CALLED A MANAGER AND THE MANAGER SUPPORTED THE LADY, WHY TELL ME I DONT NEED A TICKET AND WAIST AN HOUR OF MINE WHEN I COULD HAVE PULLED A TICKET FROM THE START