FNB bad Service with everything

I,ve received my FNB current premium card when I was switching my account. By the way my debit orders are bouncing back because they are still debiting from my old account. I went to Phumulani Mall regarding this matter. I was given a phone to private clients call center, believe you me, the lady that I spoke to she didn't give me a chance to speak because she talking when I was still explaining. She further said I must draw my bank statement and check and I decided to hang up because she was not helping me. I've switched in March and I'm still struggling. Further more this card is not allowing me to swipe. I must withdraw money to pay. I look stupid every time. I regret switching back to FNB. I should have tried another service provider. No I've Tyme Bank every time I must transfer money from FNB to Tyme in order for me to pay.