FNB bad service when you claim

I lost my husband on the 28 of April 2024 and I made a claim on the 4th of may 2024till today I haven’t received it. What hurts the most is that I had to pay 12k more to the funeral parlour 💔I’m owing loanshark cause I didn’t have money to bury him. I hate FNB with everything.everyday I receive messages saying it’s still reviewing they will contact me soon. My husband was shot💔 the time I got money to bury him already his body was damaged more I hate FNB and the pain and trauma they had put me in… the guy who first helped me he was so nice and understanding. The claims department didn’t help me till this day I had to call in everyday