Fnb bad service to their customers

Dear Hello Peter I am at a point where I feel my financial state is not safe with FNb anymore. The first time people got me with a gun point on MTN at Rooihuiskraal chekers and the demanded my pin immediately they tried to withdraw the money but couldn't because of daily limit I called them to block my card but before the guys went to swipe alcohol with my money at pick n pay blue valley when I spoke to fnb consultant nobody told me abouts me opening a case later on when was doing follow up they told me about the case number I got defeated and left it there my +_ 8000 gone. Fast forward I realized this month that someone have been deducting money of R437 something since last year June. As I have been using fnb for years I called th3 Bank and told them that I have bever authorized such debit order can my money be reversed, I further asked for fnb to allocate and give the name of the person who authorized the debit order everytime I am being told that investigation will take three months, we did investigation ourselves the number that appears its a person who ****s people and I asked this person what business do I have with you and who gave them authority for debit order to date this people never got back to me fast forward I decided that I don't want anything to do with fnb I can not be loyal to them but they can't even take my side when I tell them that I don't know this risk insurance ****med, i decided that they open all my savings and put them in one account in order for us to part ways. I don't care about their investigation because I have worked so hard for my money while my child is starving they are doing investigation and sadly this people works with fnb consultant. Can I ask Hello Peter to ask fnb to give me all my money back as I am not comfortable with their services the are other banks that are willing to take me seriously and protect my right as the customer I am tired of chasing fnb as if they are doing me a favor this bank is a **** and I have been nothing but loyal to them for more than 20 years I am enough and tired please help