FNB BAD SERVICE, RUDE EMPLOYEES AND LOAN POLICIES

I am writing a complaint to express how fed up and disappointed i am with FNB's assistance. I was dismissed 6 months ago from my job, I was let go after 3 months due to false promises about the job and also there had also been no work for me to do. Upon my dismissal i contacted FNB to make them aware of my situation, it took me almost a month to get hold of the claims department the call agent was extremely rude. I have personal loans with FNB, when I signed up I had taken the loan insurance which stipulates that it will cover the loan repayments for up to 6 months being unemployed. There is a clause stating I need documentation from my previous employer in order for this policy to take effect. Due to the nature of my dismissal I am unable to obtain said documentation. I have opened a case and my lawyer is currently busy with the department of labour in trying to formally bring my previous employer to court, however FNB has refused to offer an alternative solutions and have proceeded to block my account with them. I have spoken with over a dozen consultants being patient, explaining my current situation. I had spoken with one lady who had the nerve to say to me "It is not our fault you lost your job"! I was appalled with that comment, you may go listen to the recordings for proof. FNB lawyers was rude and blocked my accounts, I have been a loyal customer for years but FNB payment options are ridiculous and I suggest they look at it. My account has been blocked. My debt is increasing all because they did not state that clause clear in the application of the loans. The one consultant who works with the claims department didn't even know what Blacklisted is, I had to explain. I am not sure what sort of Training these consultants get but this is pathetic. FNB loyalty to customers and assistance is sad and I will recommend friends and family and all I know to refrain from opening an account with them. I want my loans to be covered for as stated in the policy. Can I have a Senior Manager sort this out, if not I will make sure I find someone higher.