FNB Bad Service no feedback no assistance

I was sequestrated in 2012, my rehabilitation went through high court on the 3rd of July 2017. All negative info was removed from my name, but FNB did not remove my personal loan of R59k, I am unable to open accounts or even upgrade to a better account at ABSA due to this negative information. I have e mailed FNB on the 30th of August 2017 the first time with all my documentation for the rehabilitation, without any feedback - Ref number ********** , I mailed them again on the 6th of September 2017 Ref nr ********** 7_ ********** 72, the feedback they will come back to me. I have send follow up e mails with no feedback. I was given the following number ********** 091 to follow up on my complaint. I have been phoning since the 6th of September only to hold on for 20, 35, 45 minutes 1h45 minutes (I tried 6-7 September, 11-13 September) this is a call centre and I only get "we are experiencing high call volume" on Friday the 8th I spoke to Zandile and she told me that the person dealing with these matters are no longer there thus they need to first go and findout who can assist me. I have been following up for 11 working days, how difficult is it to take of negative info if all the documentation needed was given to them?