FNB Bad Service from Forex Team.

I called FNB Forex. I was put to 3 people at different departments. A itumeleng, Evodia and Dalene. Dalene said she will transfer me to her Team Leader but I was transfered back into the quque. FNB is holding my investment money and I received no communication, but the money was taken from my bank account. I was first told the money was released to the foreign bank, then I called again and was told that FNB is holding the money by the Compliance Team. I called 4 times today 13/05/2022 and nobody gives a damn. I asked to speak to 2 Team Leaders and was put back to the call queue. **** Service and still no response for going on 3 days now.