Fnb bad service

I sat for over an hour to see a teller at fnb vangate. Technology is suppose to make life easier but I'm not sure what the definition of technology is when it come to fnb. After sitting so long I was let for my grade r kids and other errands. If my dad would have come himself I wonder what would have happened as he is in stage 5 kidney failure. Fnb most certainly don't care about the little people. People walking I to the manager officeakong jokes. Selling scarves but this branch manager didn't even seem to care about the poor service going on