FNB Bad service experience

FNB doesn't seem to care for it's customers, I lodged a concern a week ago but still no reply. Now I'm left with no choice but to take my account elsewhere, where I will be valued as a client, I've been nothing but loyal to FNB since 2007 but if this is how you treat your clients No thank you I'm bailing out. Clearly there's a hierarchy at FNB more important clients than others, two months now asking for a financial advisor you failed to provide for me and now I feel like I'm negging. I hope you change and treat your clients with respect they deserve as for me I'm out of FNB and this is my last communication with you (FNB). I went to FNB Maponya branch, FNB Protea Glen Mall & FNB Jabulani Mall. They do not live up to their slogan "How can we help you?" They could not help me when I needed help from them. They only time they were so fast on helping was when i needed a loan, clearly this goes to show what kind of a bank FNB is, I'm extremely disappointed.