TJ
Tamarine J
1 reviews | Active since Oct 2019
21 Oct 2019, 09:34
FNB - Bad service
I am utterly disgusted by the lack of service and assistance from numerous employees. I have been trying for months to downgrade my account and FNB point blank refuse to. The more you call and request the change the more nothing happens and I am paying fees for an account that I do not want. This has been going on since the end of July. I am at the point of closing my account and moving to another bank
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FNB (First National Bank)'s replyOfficial
21 Oct 2019, 16:27Good day Tamarine Jones,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply21 Oct 2019, 16:27
Official
Good day Tamarine Jones,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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