Fnb bad service

If there was a award for bad servive and time wasting fnb bedford center will win hands down. From the time I entered the branch at 9h10 till 11h15 am for 2 very simple transactions. Upon arrival I explain to mariska at the front desk what i was there for. I was given 2 tickets for the request. The lead time on the ticket 19 minutes for forex and 1 hour to see a consultant ,this too is shamefull. By the time my ticket was called, 1 and a half hours later , I was told my mariska that they do not assist walk in's. I was besides myself as I explaind to the team leader there is no disclaimer to state this branch does not help walk in's. During my time there at least 6 clients including me, pointed out the ticket system does not work... if the bank or branch manager does not know that adapting to the challenges is key, then I dont know. As for the travel insurance on fnb website it direct clients to go to.the branch. This too proved not to be the case ,they give you a phone to call the callcentre. Needless to say I was fuming by this time, teamleader phoned eastgate who also did not even answer internal calls. Another 10 minutes ,I was requested to go to eastgate and I would be given priority. Only to be giving yet another ticket and more waiting. I left and went just opposite to Absa forex and was helped within 2 minutes with professional and very efficient service. A switch is definitely my next move. Bad service should not be rewarded.