FNB Bad service as always

Yoooooohh FNB has such bad service from FNB. I logged a ***** complaint on the 9th of November. Today is the 23rd of November, I have not been contacted and my account is blocked I cannot access it. The investigators name is Joan Mogeti. When I called I spoke to a lady who gave me *** and she cut my call. All I need is to use my money. Now I am being told my case was closed on the 22nd but no one has contacted me.

The web chat option is even more useless